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Our Comprehensive
Warranty Commitments
Available Coupons
At Cedar Rustic Fence Co., we’re not just building fences — we’re ensuring your peace of mind. Our comprehensive warranties and dedicated repair services underscore our commitment to quality, durability, and customer satisfaction. Discover how our warranties and repair policies protect your investment.
Understanding Your Fence Warranty
Why a Warranty Matters
A warranty with Cedar Rustic is not just paperwork; it’s your assurance against unforeseen issues, covering repair costs from manufacturing or installation errors. This means you won’t have to pay twice for quality.
Key Warranty Highlights:
- Workmanship WarrantyWe offer a 3-year workmanship warranty, three times longer than the industry standard for new construction.
- Gate WarrantyAll gates are warranted to function properly for one year post-installation.
- Limited Lifetime Material Warranty Coverage
- Cedar: Workmanship only (Cedar is a natural product and may exhibit natural changes which are not covered under warranty).
- Aluminum and Vinyl: Includes labor to fix any material issues — a unique offer not commonly provided by others.
More on Specific Warranties:
Fence Repair Services
At Cedar Rustic Fence Co., our repair services are exclusively available for fences installed by our team. This focus ensures we deliver the highest quality repairs, matching the specific construction and materials of Cedar Rustic fences, and guarantees your complete satisfaction with our work.
How to File a Warranty Claim
- Document the IssueTake clear pictures of the problem area(s) on your fence.
- Contact UsCall our Customer Service at 800-262-0388 to initiate your claim.
- Provide DetailsBe ready to share your name, address, installation date, and the specifics of your warranty claim.
- Send DocumentationEmail the pictures along with your claim details to web@cedarrustic.com
- Review and ResolutionWe'll inspect the warranty claim to determine what is required. All warranty work is completed free of charge.
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Have questions?
If you have any further questions about our warranty policy or need assistance with a claim, please don't hesitate to reach out. Our team is here to support you every step of the way.
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Frequently Asked Questions (FAQ)
Tackling common questions about fence design, materials, and installation, our FAQ provide homeowners with the insights needed to make informed decisions about their fencing projects.
- What proof of purchase is required when filing a warranty claim?
Your name and address. We will have the rest of your information on file.
- Are there any maintenance requirements to keep the warranty valid?
Regular light maintenance, such as cleaning and checking for damage, is recommended but not strictly required for warranty validity.
- How long does the repair process usually take?
The length of the repair process can vary depending on the nature and extent of the issue, as well as the availability of replacement parts. Once your warranty claim is approved, our team will provide you with an estimated timeline for the repair.
In most cases, minor repairs can be completed within 1-2 weeks from the date of claim approval. For more extensive repairs or those requiring special-order parts, the process may take up to 4-6 weeks. Rest assured, we will keep you informed of the progress throughout the repair process and work diligently to resolve your claim as quickly as possible.
Have Questions?
If you have any further questions about our warranty policy or need assistance with a claim, please don't hesitate to reach out. Our team is here to support you every step of the way.