first photo of white beautiful fence

Our Comprehensive
Warranty Commitments

At Cedar Rustic Fence Co., we’re not just building fences — we’re ensuring your peace of mind. Our comprehensive warranties and dedicated repair services underscore our commitment to quality, durability, and customer satisfaction. Discover how our warranties and repair policies protect your investment.

Understanding Your Fence Warranty

Why a Warranty Matters

A warranty with Cedar Rustic is not just paperwork; it’s your assurance against unforeseen issues, covering repair costs from manufacturing or installation errors. This means you won’t have to pay twice for quality.

Key Warranty Highlights:

  • Workmanship Warranty
    We offer a 3-year workmanship warranty, three times longer than the industry standard for new construction.
  • Gate Warranty
    All gates are warranted to function properly for one year post-installation.
  • Limited Lifetime Material Warranty Coverage
    1. Cedar: Workmanship only (Cedar is a natural product and may exhibit natural changes which are not covered under warranty).
    2. Aluminum and Vinyl: Includes labor to fix any material issues — a unique offer not commonly provided by others.

More on Specific Warranties:

Fence Repair Services

At Cedar Rustic Fence Co., our repair services are exclusively available for fences installed by our team. This focus ensures we deliver the highest quality repairs, matching the specific construction and materials of Cedar Rustic fences, and guarantees your complete satisfaction with our work.

How to File a Warranty Claim

  • Document the Issue
    Take clear pictures of the problem area(s) on your fence.
  • Contact Us
    Call our Customer Service at 800-262-0388 to initiate your claim.
  • Provide Details
    Be ready to share your name, address, installation date, and the specifics of your warranty claim.
  • Send Documentation
    Email the pictures along with your claim details to info@cedarrustic.com
  • Review and Resolution
    We'll inspect the warranty claim to determine what is required. All warranty work is completed free of charge.

Have questions?

If you have any further questions about our warranty policy or need assistance with a claim, please don't hesitate to reach out. Our team is here to support you every step of the way.

Contact us

Testimonials

  • Joseph H.

    The salesman Alberto was answered all my questions. He was honest and not pushy at all. The install crew did an awesome job on the fence. Their attention to detail, craftsmanship and neatness was top notch. Very well built gate with a high quality latch hardware. Highly recommended!

  • Christine Chimera

    Cedar Rustic did an amazing job from the product team who came to our house to survey the area to give us a quote, to the installers, to the finance team to called us about the bill. The fence looks beautiful! The people who put the fence up followed our complicated instructions on how to redraw the fence along a new property line and they even cut around tree roots to sit flush again the property line while not damaging the trees.

  • Joyce Sampson

    My backyard 5’’ Cedar privacy fence was installed yesterday on the day of the eclipse. The installers were very professional & did a perfect job with my fence  & finished in a timely manner. I am very satisfied & would highly recommend Cedar Rustic fence Company for all of your fencing needs!

  • Veronica Dillahunty

    Debbie our representative was great, knowledgeable, considerate & professional! We received great customer service as well as an affordable quote considering the times of inflation & resources running high! The best part & to me the most important was the two hard working, courteous men who installed our fence & did an impressive & professional job! My husband & I are pleased with Cedar Rustic Fence & would definitely recommend them to anyone looking to have a fence installed.

  • brenda newberry

    The project manager Anthony Ramirez was incredible, kind, and patient. Anthony did everything to make a stressful project easy. His crew came right in and worked all day to finish our fence in one working day. The pricing was also the best out of 5 other fencing companies along with great material, cedar. Our fence is absolutely gorgeous. Thanks to Anthony and his crew. Great customer service and work ethic.Brenda

Frequently Asked Questions (FAQ)

Tackling common questions about fence design, materials, and installation, our FAQ provide homeowners with the insights needed to make informed decisions about their fencing projects.

  • What proof of purchase is required when filing a warranty claim?

    Your name and address. We will have the rest of your information on file.

  • Are there any maintenance requirements to keep the warranty valid?

    Regular light maintenance, such as cleaning and checking for damage, is recommended but not strictly required for warranty validity.

  • How long does the repair process usually take?

    The length of the repair process can vary depending on the nature and extent of the issue, as well as the availability of replacement parts. Once your warranty claim is approved, our team will provide you with an estimated timeline for the repair.

    In most cases, minor repairs can be completed within 1-2 weeks from the date of claim approval. For more extensive repairs or those requiring special-order parts, the process may take up to 4-6 weeks. Rest assured, we will keep you informed of the progress throughout the repair process and work diligently to resolve your claim as quickly as possible.

Have Questions?

If you have any further questions about our warranty policy or need assistance with a claim, please don't hesitate to reach out. Our team is here to support you every step of the way.

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